Our global services

DigiCal is our Omnichannel solution (WEB, Mobile, Branches) for Retail and Business/SMEs. It links the cutting-edge DIGItal services with well-known physiCAL banking, offering a complete suite of functionalities: account management, payments, cards, savings, loans, investments, insurance, digital wallets and more. Fully digitalized, paperless selling and onboarding processes complete the omnichannel customer experience. Additionally, back-office, reporting and global analytics are available to Headquarter.

CR-ISP is our WEB-based CRM application to fully support daily Bank’s activities (Branches and Headquarters) both in Retail and Business market. It provides fast overview of the clients: financial position, behavioural data, actions, choices and more. It orchestrates the entire inbound and outbound interaction to the client, across all integrated channels (WEB, Mobile, Branches). Additionally, CR-ISP supports campaigns budgeting and budget monitoring.

NIC is our dedicated Team to fully support customers in managing Detica (BAE Systems Applied Intelligence) anti-money laundering solution. We provide complete lifecycle management for Detica modules: WLM (watch list management), Transaction Monitoring, Transaction Filtering, KYC (know your customer).

PAT is our WEB-based application to fully manage the appraisal process. It provides a valid support to HR department in monitoring workforce’s performance, evaluating process, developing workforce management strategy and more.

Wealth Shaper (WESH) is the application adopted by International Subsidiaries banks to support the growth of Wealth Management enabling the Customer to increase and to make more efficient the selling process of financial products, currently focused largely on time deposits; furthermore, the application complies with MiFID II, allowing the Customer to provide its clients investment service and asking for inducements.

ServiceNow is a cloud-based company that provides software as a service (SaaS) for technical management support. 
The company specializes in IT services management (ITSM), IT operations management (ITOM) and
IT business management (ITBM), allowing users to manage projects, teams and customer interactions via a variety of apps and plugins.
 

GSOC (Global SOC)  is our dedicated competence center created to fully support customers in managing Cybersecurity with strong focus on detection for the whole group.
As part of ISP GSOC, we provide in particular dedicated services such as: Penetration Test, Vulnerabilty asssesment, Anti Malware and phishing to the whole ISP Group, supporting in particular the Cybersecurity Managers of International Subsidiaries in their daily operations.
 

The main components of our Credit and Risk domain are common group applications Collateral Management Tool ( "CMT"), Covenant (condition assessments commercial loans or bond issues), Electronic Credit Application ("ECA"), and Accounting area such as Finevare (for the calculation of credit provisions and amortized cost). 
We are responsible for Application management & development, to provide services such as: analysis and support for ISBD banks, architecture and strategy planning, change management, support ISBD in project management, system and integration tests, UAT support for ISBD banks, deployments, 2nd level support.

Focused on Customer Services we manage evolution of IT infrastructures dedicated to foreign banks of the group. We support projects and service delivery providing and maintaining relevant infrastructures. We interact with customer and provider to identify solution for their needs, adopt group standards both on technology and processes, evaluate budget.
Following service level and compliance with SLA, we manage demand and service contracts, acting as coordination unit for infrastructural change initiatives.